22 Mar WHAT THE CEO IS READING – LEADING AND GOVERNING THE CUSTOMER-CENTRIC ORGANIZATION
The uniquely cross-functional nature of effective customer-experience efforts puts a premium on smart governance. Clearly defined leadership, behaviors, and metrics are the places to start.
Read the full article on leading and governing the customer-centric organization.
- WHAT THE CEO IS READING – IMPROVING THE BUSINESS-TO-BUSINESS CUSTOMER EXPERIENCE - March 26, 2016
- WHAT THE CEO IS READING – LEADING AND GOVERNING THE CUSTOMER-CENTRIC ORGANIZATION - March 22, 2016
- WHAT THE CEO IS READING – MANAGE YOUR EMOTIONAL CULTURE - February 23, 2016
- WHAT THE CEO IS READING – GETTING TO SI, JA, OUI, HAI, AND DA - December 9, 2015
- 2 นาทีข่าวเทคโนโลยีประจำเดือนกันยายน - October 2, 2015
- 2 Minutes Of Tech. September’s News in 2 Minutes. - October 2, 2015
- PRINT YOUR OWN CROSSGUARD LIGHTSABER - September 22, 2015
- WHAT THE CEO IS READING – FOUR SEASONS: THE STORY OF A BUSINESS PHILOSOPHY - September 17, 2015
- 2 นาทีข่าวเทคโนโลยีประจำเดือนสิงหาคม - September 2, 2015
- 2 Minutes Of Tech. August’s News in 2 Minutes. - September 2, 2015
